Booking terms

These terms apply to every booking made with KIP ("KIP", "we"), whether on this site, through a booking partner or by email. Version 1.0, September 2026.

1. Your booking

A booking is confirmed when you receive our confirmation email. It is for the named guest(s) only. You must be 18 or over to book and to stay.

2. Prices and payment

The price shown at checkout is the price you pay. It includes VAT. There are no cleaning fees, resort fees or booking fees. Payment is taken in full at the time of booking unless your rate says otherwise. Work-stay and block bookings may be invoiced by agreement.

3. Cancellation and refunds

Each rate shows its cancellation window at the time of booking. Cancel inside the window and we refund the full amount to the original card within 5 working days. Cancel after the window, or fail to arrive, and the booking is charged in full. Where we cancel a booking for any reason other than your breach of these terms or the house rules, you receive a full refund.

4. Check-in and identity

Check-in is from 3pm on the day of arrival and check-out is by 10am on departure, unless your confirmation says otherwise. Before we issue door codes you must complete identity verification on your phone with a valid photo ID. We do not issue codes without it, and no refund is due if you cannot or will not verify.

5. House rules

Our house rules form part of these terms. Breaking them may end your stay without refund. Damage, excessive cleaning or lost-code call-outs are charged to the card on the booking at cost.

6. The KIP Price Promise

If, before you book, you find a private room within one mile of a KIP hostel that is cheaper for the same dates and number of guests, publicly bookable on a UK website, we will match that price and take a further 5% off. Send the link with your booking request. The promise does not apply to member-only, opaque or error prices, or to rooms without a lockable door.

7. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for loss that is not foreseeable, or for business losses. Nothing in these terms limits liability for death or personal injury caused by negligence, or for anything else the law does not allow us to limit.

8. Your rights

Nothing here affects your statutory rights, including under the Consumer Rights Act 2015. If you have a complaint, email hello@kipstays.com and we will reply within 5 working days.

9. Law

These terms are governed by the law of the part of the UK in which the hostel is located, and its courts have jurisdiction.